Privacy Policy

This Privacy Policy describes how RixCrafts Digital Services LLC ("we," "us," or "our") collects, uses, and shares your personal information when you use our services, including when you:

Visit our website at https://rixcrafts.com
Engage with our web design and development services
Contact us or interact with us in other related ways

Questions or concerns? Contact us at legal@rixcrafts.com.

Summary of Key Points

What personal information do we collect? Names, phone numbers, email addresses, and technical usage data collected automatically when you visit our site.
Do we process sensitive personal information? No.
Do we collect information from third parties? No.
How do we process your information? To provide and improve our services, communicate with you, and comply with applicable law.
Do we use cookies and tracking technologies? Yes, including Google Analytics. See Section 4 for details.
Do we share your personal information? Only with service providers under written contract, and only as described in this policy.
How do we keep your information safe? We maintain appropriate technical and organizational measures, though no internet transmission is 100% secure.
What are your rights? Depending on your location, you may have rights to access, correct, or delete your personal information.

What Information Do We Collect?
How Do We Process Your Information?
When and With Whom Do We Share Your Personal Information?
Do We Use Cookies and Other Tracking Technologies?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Do United States Residents Have Specific Privacy Rights?
Do We Make Updates to This Policy?
How Can You Contact Us?
How Can You Review, Update, or Delete Your Data?

1. What Information Do We Collect?

Information You Provide

We collect personal information you voluntarily provide when you contact us, request information about our services, or submit forms on our website. This may include:

Name
Email address
Phone number

We do not process sensitive personal information.

All personal information you provide must be true, complete, and accurate. Please notify us of any changes.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information that does not directly identify you, including:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent
Referring URLs
Date and time of visits

This information is used to maintain the security and performance of our website and for internal analytics purposes.

We collect this information through cookies and similar tracking technologies. See Section 4 for details.

2. How Do We Process Your Information?

We process your personal information to:

Respond to your inquiries and provide our services
Send administrative communications
Analyze website usage to improve our services
Comply with applicable legal obligations
Prevent fraud and maintain website security

We process your information only when we have a valid legal basis to do so, including your consent, contractual necessity, or legitimate business interests.

We do not sell your personal information. We may share your information with:

Service providers - third parties who assist us in operating our website and delivering our services, under written contract and only to the extent necessary
Legal authorities - when required by law or to protect our legal rights

We have not sold or shared any personal information with third parties for commercial purposes in the preceding twelve months, and we do not intend to do so.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We use cookies and similar tracking technologies to collect and store information about how you interact with our website.

We use the following:

Strictly necessary cookies - required for the website to function. These cannot be disabled.
Analytics cookies - we use Google Analytics to understand how visitors use our site. Google Analytics collects information such as pages visited, time on site, and general location. This data is aggregated and anonymized.

You can control cookie preferences through our cookie consent banner when you first visit the site. You may also opt out of Google Analytics tracking at any time by using the Google Analytics Opt-out Browser Add-on.

For a full breakdown of the cookies we use, see our Cookie Policy at https://rixcrafts.com/pages/legal-notices.html.

5. How Long Do We Keep Your Information?

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Contact form submissions and email inquiries: up to 2 years
Analytics data: as configured in Google Analytics (default: 26 months)

When information is no longer needed, we delete or anonymize it.

6. How Do We Keep Your Information Safe?

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Do We Collect Information From Minors?

No. We do not knowingly collect personal information from anyone under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at legal@rixcrafts.com and we will delete it promptly.

8. What Are Your Privacy Rights?

Depending on your location, you may have the following rights regarding your personal information:

Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to withdraw consent at any time
Right to object to or restrict certain processing
Right to data portability

To exercise any of these rights, contact us at legal@rixcrafts.com. We will respond in accordance with applicable data protection law.

For EU/EEA residents: You also have the right to lodge a complaint with your local data protection authority.

9. Controls for Do-Not-Track Features

Some browsers include a Do-Not-Track (DNT) feature. Because there is no uniform standard for how websites should respond to DNT signals, we do not currently respond to DNT browser signals. If a standard is adopted in the future, we will update this policy accordingly.

10. Do United States Residents Have Specific Privacy Rights?

All US Residents

Depending on your state of residence, you may have additional rights under applicable state privacy laws, including:

Right to know what personal data we collect and how it is used
Right to access, correct, or delete your personal data
Right to opt out of the sale or sharing of personal data (we do not sell personal data)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at legal@rixcrafts.com.

California Residents

Under California Civil Code Section 1798.83 ("Shine the Light"), California residents may request information about personal data we have shared with third parties for direct marketing purposes in the preceding calendar year. We do not share personal data for direct marketing purposes.

Under the California Consumer Privacy Act (CCPA), California residents have additional rights. We do not sell personal information as defined under California law.

Florida Residents

Florida residents have the right to opt out of the collection of personal data through voice or facial recognition features. We do not use such features.

Request Verification

To process your request, we may need to verify your identity. We will use the information you provide solely for verification purposes. If we cannot verify your identity, we may request additional information.

Appeals

If we decline to act on your request, you may appeal by emailing legal@rixcrafts.com. We will respond in writing with our decision and reasoning. If your appeal is denied, you may contact your state attorney general.

11. Do We Make Updates to This Policy?

Yes. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be indicated by a revised "Last updated" date at the top of this page.

We encourage you to review this policy periodically. For material changes, we will make reasonable efforts to notify you directly or by posting a prominent notice on our website.

12. How Can You Contact Us?

Email: legal@rixcrafts.com

Mailing address:
RixCrafts Digital Services LLC
8825 Oak Circle
Tampa, FL 33615
United States

13. How Can You Review, Update, or Delete Your Data?

To request access to, correction of, or deletion of your personal information, please email us at legal@rixcrafts.com with your request. We will respond in accordance with applicable law.